Shipping Policy
Express shipping - orders will arrive in two to three business days if ordered Monday through Thursday before 4 p.m. CT. If ordered after that time, the shipment could take an additional day to deliver due to processing. Standard shipping - orders will arrive in three to five business days if ordered Monday through Thursday before 4 p.m. CT. If ordered after that time, the shipment could take an additional day to deliver due to processing. Buy online, pick up in store - orders will be ready for pickup within two hours of order placement. If store is closed when placing your order, it will be available within two hours after store opens. In-store pickup is available in select markets at no additional charge. During checkout select a nearby AT&T-owned retail store that has available inventory of eligible products. When you pick up your device, a store representative can help you activate and transfer stored data from your previous device.
Tax Policy
We apply taxes, surcharges and fees to your AT&T wireless service based on rates determined by federal, state and local laws.
Payment Policy
We accept Visa, MasterCard, Discover Network and American Express credit cards for payment. Additionally, debit cards with the MasterCard or Visa logo are accepted.
Return Policy
To make a return, you can visit an AT&T company-owned store or ship back to AT&T with the prepaid return shipping label. Make sure to include all original packaging and components such as battery, charger, manual, etc. For orders placed online, there will be no restocking fee for returns made within the 14-day return policy. If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
