Shipping Policy
At the current time, shipping is only available within the USA. All packages are sent via FedEx unless shipping to a PO Box, APO/FPO or US Territory (in which case packages are sent via US Postal Service). Your package will arrive within 4-6 business days after order is placed. Please refer to the Standard Delivery Charges when calculating shipping charges.
Tax Policy
Sales tax will be charged for purchases shipped to the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia and Washington, D.C. No sales tax is charged on the purchase of a Gift Card.
Payment Policy
We accept Saks World Elite MasterCard, Saks Fifth Avenue card, American Express, Visa, MasterCard, Discover, Diners Club, electronic gift cards and merchandise credits with printed PIN and all virtual gift cards.
Return Policy
At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Full-priced merchandise, with the exception of furs, watches and jewelry, presented after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days. Requests for adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
