Shipping Policy
Our distribution center is taking extensive precautions to keep employees and customers safe, and shipment times may be delayed up to 10 business days at a time. Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We do not currently ship to any PO Box or APO/FPO addresses.

Tax Policy
Taxes and duties will be displayed at checkout where applicable.

Payment Policy
We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and Klarna. Please note that we do not accept any other methods or payment apart from those listed above.

Return Policy
In the event that you are unhappy with your purchase, we will gladly accept a return within 30 days of purchase. Please follow the steps on the following page to process your return. Please note we do not accept exchanges at this time.

Terms are subject to change. Purchases made offline are not eligible for rewards. Business purchases are eligible for Member rewards only if the purchase is made for a Member’s business. Purchases made for customers will not be eligible for Member rewards.

If you believe you have a purchase that did not register in your Earned Activity Report, please check your Click History. The purchase must have a Click ID in order to submit a purchase inquiry. Once you locate the Click ID associated with the purchase, please email a copy of the invoice to commissions@rovia.com. Invoices must be submitted at least 30 days past the date of purchase and within six months of the purchase. The merchant is unable to investigate invoices submitted outside of this timeframe. Please note, once you submit a purchase inquiry, the merchant may take up to 16 weeks to complete their investigation. You will be notified of the outcome as soon as the investigation is complete.