Shipping Policy
Shipping prices are determined by the shipping location, the shipping method selected at checkout, as well as the type of item(s) ordered. Manufacturer Direct items cannot be expedited. Special Event Items can be expedited, however, your order will be held until these items become available. Selecting an expedited shipping method will only expedite your package's transit time once your order ships from our facility, not the time it takes for the items to become available.
Tax Policy
Sales tax is charged for orders shipped within areas of the United States where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. The amount appearing on your order is an Estimated Tax and may differ from the sales taxes ultimately charged. Shipping charges may also be subject to tax in certain states. State and local tax rates are subject to change at any time. Gift Card purchases are not taxable, however, items paid for with Gift Cards will be taxed if shipped to an address where we collect sales tax. Taxes are refunded for returned items.
Payment Policy
We accept Visa, Mastercard, Discover, American Express and Paypal.
Return Policy
Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 90 days from your item's ship date.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
