Shipping Policy
Times vary depending on your location, it generally takes 5–7 days to arrive at your door. Tracking information will be sent via email once your order has shipped.
Tax Policy
Taxes and duties will be displayed at checkout where applicable.
Payment Policy
We accept Visa, Mastercard, Discover, American Express and Paypal.
Return Policy
In lieu of shipping your mattress back to us, we'll work together to find the best solution depending on your location. While we prefer to donate the mattress to a nearby charity, if that option is not available we will arrange pickup. Our sleep trial is 120 nights. If you recently purchased your mattress, we recommend sleeping on your Muse for 1-2 weeks before returning it. This trial period will allow you to adjust to the mattress and give it time to break in. Note: If you bought your Muse on Amazon, you must contact Amazon's Customer Support team to initiate a return.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
