Shipping Policy
Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email. We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, United Delivery Services (UDS), LaserShip and OnTrac.
Tax Policy
The taxes we charge on merchandise are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are nonrefundable as soon as an item has been shipped.
Payment Policy
We accept Visa, MasterCard, American Express, Discover/Novus, Japanese Credit Bank (JCB), Diners Club, Gap Visa card, Old Navy Visa card, Banana Republic Visa card, Athleta Visa card.
Return Policy
Items must be return within 45 days of purchase by mail or to a store. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail. Items that are eligible to be returned or exchanged are items that are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Items which are damaged or defective may be returned at any time. Final sale items cannot be returned or exchanged.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
