Shipping Policy
We know you’re excited for an Allswell home--we are too! It typically takes 1-2 business days to process your order and our warehouse does not ship on Saturdays or Sundays. Once it ships, you'll receive an email with your tracking number so you can track your order as it makes its way to your home. Depending on where you live, ground shipping takes anywhere between 2-7 business days to arrive to your door. At checkout, you will also have the option to upgrade to 2-day expedited shipping for a fee of $50. If all of your items are available, orders placed by 12pm EST Monday – Friday will ship the same day. If you place an order after 12pm EST on Monday – Friday, your order will ship the following business day. Please note that no orders are processed over the weekend.
Tax Policy
Items sold by Allswell are subject to sales tax when shipping to destinations in the following states, which as of October 2018, include: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IO, IN, KS, KY, LA, MD, MA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI and WY. State laws change on a regular basis and this list is subject to change.
Payment Policy
We accept credit and debit cards from Visa, Mastercard, Discover, and American Express as well as immediate financing for your purchase through Affirm. We do not yet accept split payments or PayPal.
Return Policy
We’d never want to keep you up at night! Mattresses: Our mattress comes with a 100-night risk-free trial which means you can return it for a refund within 100 nights of delivery. (we recommend sleeping on it for 3 weeks to allow your body to fully adjust). Please note that only the mattress purchase price is refundable. Mattress removal and recycling fees are nonrefundable. To qualify for a refund, your return must be initiated within 100 days of mattress delivery. In addition, refunds are not available for mattresses which would not qualify for coverage under our 10-year limited warranty. You will not qualify for a refund if you waived the 100-night risk-free trial at checkout. Bedding: We accept returns of bedding products initiated within 30 nights of delivery. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
