Shipping Policy
Shipping is free for all members within the contiguous United States. There is a $7 surcharge for shipping to Members in Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible.
Tax Policy
Taxes and duties will be displayed at checkout where applicable.
Payment Policy
We accept Visa, MasterCard, Discover and American Express. We do not accept cash, personal checks, money orders or PayPal.
Return Policy
Unfortunately, returns on Menlo Club packages are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
