Shipping Policy
We do our best to make sure you get your order as fast as possible. However, because our products are all custom made, there is a manufacturing time associated with every order. After the manufacturer completes it, the shipping time varies based on where the manufacturer is located. If they are located outside the country, your shipment could take a few weeks to reach your front door. When you order, be sure to look at the manufacturing and shipping time shown in your shopping cart. You also can choose the express option to speed your order through the manufacturing process, but you will not be able to make any changes to your order once it is submitted. View our order policies page for more information about changing/cancelling orders.
Tax Policy
In compliance with state tax laws, we charge state sales tax.
Payment Policy
We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal and PayPal Credit. You also may complete your purchase with a check or money order.
Return Policy
All of our products are made to order, and production normally begins the day after an order is placed. Therefore, we are happy to change or cancel orders as long as you contact us within one (1) calendar day from the date the order was submitted to us. Please call our Customer Service department at 855-335-0254 for assistance. Orders that are changed or canceled after one calendar day may incur additional charges.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
