Shipping Policy
We ship online orders to all 50 states, the District of Columbia, US territories, US military APO/FPO addresses, Canada and many other countries around the world. To assure quick and reliable delivery US orders are shipped using services provided by UPS. For your convenience we offer several options so you can find the one that fits your needs. Shipping charges are determined by your merchandise total and the choice of service. Please refer to the rate chart and options below for more details - http://www.aerosoles.com/store/jump/static/Shipping/8600024.
Tax Policy
Applicable sales tax will be collected on orders shipped to: CA, CT, DC, FL, GA, IL, LA, MA, MD, MI, MN, NC, NJ, NV, NY, PA, RI, SC, TX, VA, WA and WI. We are required by law to collect sales tax in states where we have a physical location or where the company has a legal obligation to do so.
Payment Policy
We accept Visa, MasterCard, American Express and Discover.
Return Policy
If for any reason our product does not entirely meet your expectations, you may return unworn items within 30 days of purchase for a refund or credit to your original form of payment, less the original shipping and handling charges and the cost of the UPS Return label (if you choose that option). Returns received 31-90 days after purchase will be issued a merchandise credit. Items priced at $29.99 and under can be returned for merchandise credit only. No refunds. Please include the packing slip or a copy of the sales receipt you received with your purchase and please indicate the reason for return. We reserve the right in our sole discretion to refuse any return. Your satisfaction is our top priority.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
