All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order. MyChacos custom orders will ship Express after they are produced, which is currently estimated within 7-10 business days of order submission. Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule. Chacos.com ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses.
Sales tax might apply depending on state you are shipping to and will be displayed before confirming your order online.
We accept Visa, MasterCard, American Express, Discover and PayPal.
We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals) within 45 days from the date of purchase. Refunds and exchanges are always free.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to email@example.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.