Shipping Policy
We offer Free Shipping on select items! Look for the “Item Ships Free” indicator on all eligible merchandise to save money. Shipping discount will automatically be deducted at checkout. Our shipping costs are based on merchandise subtotal. Merchandise eligible for the Free Shipping discount will be deducted from your overall merchandise subtotal when tabulating shipping costs at checkout. You will only be charged shipping and handling for merchandise that is NOT eligible for the Free Shipping discount.

Tax Policy
Miles Kimball collects the applicable sales tax on all orders shipped to Wisconsin.

Payment Policy
We accept Visa, MasterCard, American Express and Discover.

Return Policy
All returns must be made within 45 days from the date of shipment. We carefully inspect orders prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If you are dissatisfied with any non-personalized merchandise, you may return your purchase for a refund of the merchandise value. Shipping charges will not be reimbursed. We cannot accept returns on personalized items for reasons other than defects in the material or workmanship.

Terms are subject to change. Purchases made offline are not eligible for rewards. Business purchases are eligible for Member rewards only if the purchase is made for a Member’s business. Purchases made for customers will not be eligible for Member rewards.

If you believe you have a purchase that did not register in your Earned Activity Report, please check your Click History. The purchase must have a Click ID in order to submit a purchase inquiry. Once you locate the Click ID associated with the purchase, please email a copy of the invoice to commissions@rovia.com. Invoices must be submitted at least 30 days past the date of purchase and within six months of the purchase. The merchant is unable to investigate invoices submitted outside of this timeframe. Please note, once you submit a purchase inquiry, the merchant may take up to 16 weeks to complete their investigation. You will be notified of the outcome as soon as the investigation is complete.