All orders will be processed and shipped within 2 business days from the time your order is submitted, unless Express or Priority shipping is selected when the goods will be shipped the same day, providing the order is completed before 12 noon (EST) Monday to Friday. Dispatch is subject to payment card authorization and stock availability. Please note, we do not dispatch shipments or deliver on weekends or public holidays. If you're sending a gift, you can add a complimentary gift box and a personal message during the checkout process.
Depending on the taxing rules of the location to which we are shipping your order, tax could be applied to your product total only or to both your product and your shipping total. To determine what, if any, tax amount you'll be charged, enter your shipping information during checkout and proceed to the billing page.
We accept Visa, Mastercard, American Express, and PayPal.
All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return is required, we request that the goods be received at the below address within 30 days from the date of receipt.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.