Shipping Policy
We ship to the US and Puerto Rico. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3-7 business days of successful payment processing. Please allow more time for orders shippng to Alaska, Hawaii, and Puerto Rico.

Tax Policy
Tax may be applied to your order if it ships from a company doing business in the same state as your shipping address. We don’t know the exact amount of tax until your order ships.

Payment Policy
We accept American Express, Discover, Visa, and MasterCard.

Return Policy
Not 100% in love with your product purchased from MelissaAndDoug.com? Your happiness is our mission! After receiving your product, you have 90 days to return it, as long as it’s in new and unused condition and in its original packaging. You'll also need a Return Merchandise Authorization number (more on that below). Please note that we currently do not offer gift exchanges.

Terms are subject to change. Purchases made offline are not eligible for rewards. Business purchases are eligible for Member rewards only if the purchase is made for a Member’s business. Purchases made for customers will not be eligible for Member rewards.

If you believe you have a purchase that did not register in your Earned Activity Report, please check your Click History. The purchase must have a Click ID in order to submit a purchase inquiry. Once you locate the Click ID associated with the purchase, please email a copy of the invoice to commissions@rovia.com. Invoices must be submitted at least 30 days past the date of purchase and within six months of the purchase. The merchant is unable to investigate invoices submitted outside of this timeframe. Please note, once you submit a purchase inquiry, the merchant may take up to 16 weeks to complete their investigation. You will be notified of the outcome as soon as the investigation is complete.