Shipping Policy
We offer Tracked Express delivery within 3-5 business days on all orders, FREE for orders above $50. For orders below $50, a charge of USD $5 is applied for express delivery. For more information, please visit http://www.marksandspencerlondon.com/us/help?=#Shopping-Delivery-1.
Tax Policy
The amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to USA as Delivered Duty Paid (DDP). However, you will be responsible for assuring that any products you order comply with state and federal government import regulations.
Payment Policy
We accept Visa, Mastercard, American Express, JCB and Paypal. We will not charge you foreign transaction fees on payments made via US cards.
Return Policy
You may return or exchange unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged. We can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding. For more information, please visit http://www.marksandspencerlondon.com/us/help?=#Returns-Policy-1.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
