Shipping Policy
All orders placed by 1 p.m. PST Monday through Friday will be processed the same day. Orders placed after 1 p.m. PST on Friday and all orders placed on Saturday and Sunday, will be processed on the following Monday (excluding holidays). Orders will ship UPS or USPS standard ground unless express delivery is specified. You will receive an email confirmation with the tracking number once your order has been shipped. Click on the tracking number within the email to view the status of your package. You may also call customer service at 877.STAR.TEE (877-782-7833) Monday through Friday 8 AM - 5 PM to receive an update on its status.
Tax Policy
Depending on the taxing rules of the location to which we are shipping your order, tax could be applied to your product total only or to both your product and your shipping total. To determine what, if any, tax amount you'll be charged, enter your shipping information during checkout and proceed to the billing page.
Payment Policy
We accept Visa, MasterCard, American Express, and Discover cards.
Return Policy
Michael Stars wants you to be completely satisfied with your purchase and will gladly accept returns or exchanges of unwashed, unworn or defective merchandise with original receipt and tags attached up to 45 days from date of online purchase. We guarantee all merchandise to be free of manufacturing defects and will accept any imperfect items for full refund or exchange. We offer free return shipping for all full-price merchandise within the USA. Intimates, jewelry and sale items 50% off or higher are FINAL SALE and an $8 processing fee will automatically be deducted from your refund if returning/exchanging these. Orders with promotional items or gift with purchase (GWP) are eligible for a refund only when the GWP or related items purchased are included; otherwise, only an exchange of merchandise will be authorized.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
