Fresh flower orders that are delivered by FedEx, UPS or USPS are subject to a service fee applied for Next-Day delivery, however the actual service fees charged may vary. For example, weekend and holiday service fees may be higher. Alternate delivery options are available for most potted plants and non-perishable gifts delivered by FedEx , UPS or USPS. These items follow the Delivery Date Chart and Shipping Fee Charts here: https://www.ftd.com/35452/custserv/delivery_specialty.epl?subtype=#shipping.
Will be added to all orders being delivered to Illinois, New York, New Jersey, North Dakota, Texas, Arkansas, Georgia, Connecticut, California and Florida. Reimbursement of GST costs will apply to Canadian orders.
We accept Paypal and the following major credit cards: American Express, Visa, MasterCard, Discover and Diners Club. FTD.com bills your credit card at the point of sale to ensure that the gift you've chosen will be reserved until delivery. Once you click "Place Order" in the check-out process, FTD.com will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you'll be notified and prompted to use another credit card. FTD.com charges your Paypal account at the point of sale to ensure that the gift you've chosen will be reserved until delivery. If there is a problem securing this authorization, you'll be notified and prompted to use another payment method.
We will be happy to help you cancel your order prior to shipping. However, if your gift is en route or already delivered, we are unable to cancel your order. If your order is to be delivered today, please call us at 1-800-SEND-FTD (1-800-736-3383) to see if the product is en route or has been delivered. If your product is to be delivered for a future date, please complete the form below and e-mail it to us. https://www.ftd.com/35452/cancel/.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.