We offer Standard Shipping (UPS SurePost): 2-7 business days once shipped - FREE on all orders over $50 or $8.95 for orders under $50. UPS Ground: 2-5 business days once shipped - $11.95, UPS 2-Day Air: 2 business days once shipped - $19.95, UPS 1-Day Air: 1 business days once shipped - $25.95, USPS (Used for PO Boxes, Alaska, Hawaii and other US Territories, APO/FPO addresses): 2-7 business days once shipped, FREE on orders over $50 or $13.95 for orders under $50. UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud.
New Balance is required to collect tax on orders shipping to the following states: AL, AR, AZ, CA, CO, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. We are also required to collect sales tax on orders shipping to CT, MA, MN, NJ, NY and PA (in these states exemptions may apply). New Balance does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction. eGifts and Gift Cards - No sales tax is charged when buying New Balance eGifts or gift cards. The appropriate sales tax will be charged on the purchase when the eGift or Gift Card is redeemed.
We accept Visa, MasterCard, American Express, Discover and PayPal.
We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders or personalized jersey orders.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.