Economy shipping, Ground shipping, Air shipments (2nd Day and Next Day) are available to the 50 United States. Some restrictions and charges may apply. Orders shipping to APO/FPO, P.O. Box, Puerto Rico, Guam and the Virgin Islands will ship USPS Priority Mail service. Some restrictions and charges may apply. Shipments are delivered Monday through Friday. To get rates or location availability; please call customer service at 1.888.653.0026. Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice. Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.
We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, *CT, *OH and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too. We recommend you check your state's tax regulations for online purchases, as horse.com is not responsible for individual state sales tax collection except as noted above.
We accept Visa, American Express, Discover, MasterCard, Amazon Payments, PayPal and PayPal CREDIT.
It's our mission to ensure that your horse.com shopping experience is simple and enjoyable. If you are not completely satisfied with an item, you may return it within 30 days from the date received. The item must be in its original condition and include all parts, accessories and packaging. Call us at 1.888.653.0026 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to email@example.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.