Lacoste customers may choose from three shipping methods. Shipping charges are based upon the value of your purchase and the method of shipment you choose. Please note, there is an additional shipping surcharge for shipping to Alaska, Hawaii, and US Protectorates.
Lacoste charges sales tax in compliance with the tax laws in every state. If the ship to address is in a state that charges tax, the appropriate amount will be added to your order. We will let you know your estimated tax charges on the checkout page before you place an order.
We accept Visa, MasterCard, American Express, Diner's Club International, JCB, and Discover.
We will gladly accept returns or exchanges of unworn merchandise in saleable condition with a receipt or gift receipt from our USA or Puerto Rico boutiques within 30 days of delivery (excluding fragrance). Online fragrance sales are final. You can also use our quick and easy Online Return Center to process your returns by mail.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.