Shipping Policy
Shipping times are estimated in business days. Ground = 3-8 business days, 2nd Day = 2 business days, Priority = 1 business day. Weekend deliveries are not available. Ground shipping is not available to all locations. We cannot ship to PO Boxes or APO/FPO. Whole unit shipments (notebooks, netbooks, chromebooks, desktops, all in ones, tablets, monitors, projectors and ultra-thins) will require a signature for delivery. Software will be delivered via email with download link and no shipping cost will be charged.
Tax Policy
For both physical products and software, sales tax will be calculated dependent upon your billing and/or shipping address.
Payment Policy
We accept Visa, Discover, MasterCard and American Express, as well as check cards and ATM cards if they are issued by one of these major credit card companies.
Return Policy
Acer will accept returns and exchanges within 15 days of delivery for most hardware products. Shipping will not be refunded. The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer by contacting 1-800-910-2237. Item(s) must be returned within 7 business days of the issuance and receipt of a valid RMA. Returns must include all original packaging, accessories and manuals, not have any missing parts or accessories (e.g, cables, manuals, driver disc) and be in a resaleable condition. If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer. Refunds/credits will not be issued until Acer has received your returned product with a valid RMA and processed it accordingly. Please allow 7-10 business days for processing once we receive your return. Obtaining a RMA number does not extend your Return or Exchange time period.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
