Shipping Policy
We offer free ground shipping for all domestic US orders by FedEx Ground and/or USPS Priority Mail. Free shipping transit times are usually 1-5 days, depending on distance from our Port Washington, Wisconsin warehouse. For an additional fee, we also offer 2-day and overnight shipping.
Tax Policy
Due to state laws, orders going to AL, AZ, CA, CO, CT, DC, FL, IL, LA, MA, ME, MI, MN, NC, NE, NJ, NY, OH, SC, TX, VA, VT, WA and WI will include sales tax. Charges for shipping and handling are considered part of the product in AL, CO, CT, MI, NM, NC, NE, NJ, NY, SC, TX, VT, WA and WI and are therefore also taxed.
Payment Policy
We accept Visa, MasterCard, American Express and Discover.
Return Policy
We are pleased to offer free returns on all domestic US orders. A link to print a free, pre-paid return label is located in your order’s shipping confirmation email. Simply click on the included link and follow the instructions to complete your return.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
