In-stock items ship within 48 hours after the order is received. Please note our warehouse is open Monday-Friday, any orders received after 1:00 PM ET on Friday or on a weekend day will ship the following week. Our warehouse is closed on all national holidays and orders will ship the following business day. Every attempt will be made to ship UPS 2nd Day and UPS Overnight orders received before 1:00 PM ET Monday-Friday on the same day they are placed. Orders received after 1:00 PM ET will ship the following business day. UPS 2nd Day and Overnight orders cannot be delivered on Saturdays. Ahava is only able to ship to P.O and APO addresses via the USPS Ground Shipping option. For other methods of shipping, please provide a physical address.
We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to Contact Us.
We accept Visa, MasterCard, American Express, Discover or debit cards with the Visa/MasterCard logo and PayPal.
AHAVA.com offers a no-risk, 30-day money-back guarantee. Simply return any container with fifty percent or more of the product remaining for a full refund. Send the product along with your full contact information and order number to the following address. AHAVA NA LLCco/ ADS 614 Route 303 Blauvelt, NY 10913. We will refund your credit card minus shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Costs to return items to AHAVA are the responsibility of the customer. If you receive a damaged product, Contact Us immediately to notify us about the situation and we will arrange for a replacement to be sent to you.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.