Shipping charges depend on your order total. We offer standard, 2-day and overnight shipping. Most large pieces (determined by dimensions and weight), as well as certain items that require extensive assembly or setup, are delivered using our White Glove service. For deliveries to Alaska, Hawaii, Puerto Rico and Guam, please add $5. Deliveries to Alaska, Hawaii, Puerto Rico and Guam usually arrive in 7-10 business days.
Sales tax is automatically applied to your Horchow.com order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.
We accept Visa, MasterCard, American Express, Discover, Diners, Neiman Marcus and Bergdorf Goodman credit cards.
If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise returned more than six months after the delivery date will be shipped back to you at your expense.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.