We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We use a large network of couriers to deliver goods from ASOS.com to all over the world. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel. Both our Express and Standard Delivery options are fully trackable. We'll email you a link to your tracking information once your parcel has left our warehouse. You can also track your orders' journey by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the tracking page.
Sales tax is included in our prices stated on our US website.
We accept Visa, MasterCard, American Express, Visa Electron, Laser, Delta, Solo and PayPal.
We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items. It's free and fully trackable. Just fill out the Returns Form enclosed with your order and use the label provided to post back to us via USPS. We're not able to offer an exchange on items purchased from outside of the UK. All returned items will be refunded once they've been received by our warehouse. Make sure the returns form is filled out with your order number and placed in your returns parcel. We can't process your return without these details. If you wish to return cosmetics, underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons. There's no need to let us know if you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to firstname.lastname@example.org. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.