Shipping Policy
We aim to deliver orders within 5-10 working days. Please note that UK Bank Holidays, Saturday and Sunday are not classed as working days. Our parcels are delivered by the US local postal service or by courier.
Tax Policy
All prices are exclusive of shipping charges and sales tax (if applicable). All orders are shipped from the UK. As such, customers will be responsible for paying any applicable sales tax, import duties and taxes.
Payment Policy
We accept American Express, Visa, Maestro, MasterCard and PayPal.
Return Policy
You can return unworn Internet purchases via post within 14 days of receiving your item. All returns must be made by post. Some items are excluded from our Returns Policy. In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all the barcode tags intact. To return an item, log into your account and follow the onscreen instructions.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
