Shipping Policy
At checkout, you will be prompted to choose a shipping method for your item(s). Please note that some items may offer only one shipping method. Shipping costs are dependent on the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping charges are based on the retail price of the merchandise, prior to any promotional discounts. Business days are Monday-Friday, excluding federal holidays within the United States.
Tax Policy
The amount of tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws. We do not charge sales tax on the purchase of online gift certificates or gift cards. However, items paid for with online gift certificates or gift cards will be charged applicable sales tax.
Payment Policy
We accept Visa, American Express, MasterCard, Discover and Paypal.
Return Policy
Unwashed, unworn or defective merchandise with original price tickets may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt. Swimwear and underwear can only be returned/exchanged with the price tickets attached. We may refuse or delay returns if fraud or abuse is suspected. Online purchases, made in both The United States and Canada can be returned by mail to the Aeropostale Returns Center located at 350 Omega Parkway, Shepherdsville, KY 40165. Only online purchases made in the United States can be returned to stores. Online orders must include the return form or bottom portion of the original packing slip. Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
More Information:
Terms are subject to change. Purchases made offline are not eligible for rewards.
Business purchases are eligible for Member rewards only if the purchase is made
for a Member’s business. Purchases made for customers will not be eligible for Member rewards.
Purchase Inquiries:
If you believe you have a purchase that did not register in your Earned Activity
Report, please check your Click History. The purchase must have a Click ID in order
to submit a purchase inquiry. Once you locate the Click ID associated with the
purchase, please email a copy of the invoice to commissions@rovia.com. Invoices
must be submitted at least 30 days past the date of purchase and within six months
of the purchase. The merchant is unable to investigate invoices submitted outside
of this timeframe. Please note, once you submit a purchase inquiry, the merchant
may take up to 16 weeks to complete their investigation. You will be notified of
the outcome as soon as the investigation is complete.
